Program Manager: Trans Support of the Hudson Valley at The LOFT

Program Manager, Trans Support of the Hudson Valley (TSHV) (Full Time)
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NON-PROFIT LGBTQ+ CENTER
40 hours per week
Compensation: $55,000 per year
White Plains, NY (Coverage area is 7 County Hudson Valley Region)
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AGENCY DESCRIPTION
Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual,
transgender, queer and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates a wide range of
educational, health, social service, and recreational programs, and advocates for improved services for the LGBTQ+ community. Our mission is to
further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.
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Principal Functions
The LOFT’s Trans Support of the Hudson Valley (TSHV) Program is seeking a dedicated Program Manager for Trans Support to lead initiatives aimed
at empowering transgender, gender non-conforming, and non-binary individuals (TGNCNB), with a particular focus on communities of color across
Putnam, Rockland, Orange, Ulster, Dutchess, Westchester, and Sullivan counties. The overarching goals of the program are:
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Key Responsibilities:
The Program Manager will oversee the execution of these goals and will manage a team, including a Case Manager and Outreach coordinator. The
primary responsibilities include:
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Prevention and Health Promotion:
• Prevent new HIV/STD/HCV infections and increase screening services.
• Identify infected individuals and ensure access to early, high-quality medical care.
• Increase access to comprehensive sexual health information.
Support Services:
• Facilitate access to prevention services, including PrEP/PEP linkage.
• Facilitate access to essential supportive services.
• Increase social support, reduce social isolation, and boost self-esteem for TGNCNB individuals.
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Case Management:
• Manage a caseload of 20-25 individuals.
• Conduct multidisciplinary case conferences and coordinate services.
• Address and eliminate barriers to client access to healthcare components.
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Advocacy and Partnership Development:
• Negotiate and advocate for clients to support self-sufficiency.
• Develop partnerships with regional service providers.
• Represent The LOFT at county and regional HIV/STD/HCV networks.
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Health Education and Outreach:
• Manage the Transmission Grant process, Transforum, and all other related program events and services.
• Identify and facilitate needed health education services.
• Work with the program’s Peer Navigator to engage clients in TSHV workshops/activities.
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Required Qualifications:
• B.A. or B.S. with 2+ years of experience in social services, particularly in HIV/AIDS, LGBTQ+, behavioral health, substance use disorder,
and/or chronic illnesses.
• Experience with trauma-informed practices, motivational interviewing, and evidence-based practices.
• Familiarity with regional HIV primary care, prevention, LGBTQ+ services, PrEP, PEP, mental health, substance use disorder, and related
services.
• Cultural competency in LGBTQ+ communities and intersections of identity.
• Understanding of community-level work and collaboration with other organizations.
• Ability to work independently and collaboratively in a team environment.
• Sound judgment, initiative, discretion, diplomacy, and confidentiality.
• Effective communication, computer, and documentation skills.
• Proficient in Word, Excel, Google Workspace, and electronic record-keeping.
• Willingness to work some evenings and occasional weekends.
• Must have a valid driver’s license and reliable transportation.
• Bilingual skills are a significant advantage (+++).
This Program Manager role offers a unique opportunity to lead transformative initiatives in transgender support, emphasizing strategic outreach to
diverse communities. The successful candidate will play a pivotal role in promoting inclusive and equitable program design to empower TGNCNB
individuals in the Hudson Valley.
HOW TO APPLY: Send resume and cover letter to: [email protected]

The LOFT is an Equal Opportunity Employer.

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Social Media & Creative Communications Associate at The LOFT

Position: Social Media & Creative Communications Associate
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Reports to: Director, Marketing & Creative Communications
NON-PROFIT LGBTQ+ CENTER
25 hours per week
Compensation: $22 per hour
White Plains, NY
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Agency Description:
Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual,
transgender, queer, and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates a wide range of
educational, health, social service, and recreational programs and advocates for improved services for the LGBTQ+ community. Our mission is to
further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.
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Position Overview:
The LOFT is excited to welcome a dynamic and strategic Social Media & Creative Communications Associate to collaborate closely and report to the
Director of Marketing and Creative Communications. This role plays a crucial part in enhancing the visibility of our organization, engaging our
community, and contributing to the creative initiatives that shape our brand narrative.
Key Responsibilities:

• Social Media Management: Develop and execute innovative and strategic social media campaigns across multiple platforms.
Engage with our community through compelling content, maintaining a consistent and authentic brand voice. Monitor and
analyze social media metrics to measure campaign success and adjust strategies accordingly.
• Newsletter Management: Lead the management of our weekly newsletter, curating content and ensuring timely delivery to
subscribers. Collaborate with internal teams to gather relevant information and updates for inclusion in the newsletter.
• Website Updates: Regularly update and maintain The LOFT's website, ensuring content accuracy and alignment with
organizational goals. Implement creative solutions to enhance the website's visual appeal and user experience.
• Content Creation: Contribute to the development of compelling written and visual content for online and offline materials.
Collaborate with the Director to ensure consistency in brand messaging across all channels.
• Online Presence: Manage and enhance The LOFT's online visibility through social media platforms, the website, and other
digital channels. Monitor and respond to community feedback and inquiries on social media platforms.
• Collateral Development: Assist in the creation, distribution, and maintenance of print and electronic collateral, including
newsletters, brochures, and email blasts.
• Collaboration: Work closely with the Director to align social media and creative communication strategies with overall
marketing goals. Collaborate with internal teams to gather content and insights for effective communication.
• Innovation: Stay abreast of industry trends, emerging technologies, and social media innovations. Contribute creative ideas to
enhance The LOFT's online presence and community engagement.

Qualifications:
• Proven experience in Social Media management, communications, brand management, and creative marketing.
• Experience in photography/videography
• Strong written and verbal communication skills.
• Proficiency in digital marketing, social media platforms, and content creation.
• Excellent project management and organizational skills.
• Ability to work collaboratively in a dynamic, mission-driven environment.
The LOFT is committed to creating an anti-racist and LGBTQ+ culturally competent environment. We encourage applications from individuals who
share our commitment to diversity and inclusion. To be considered, please submit your resume, cover letter, and portfolio showcasing your relevant
work to [email protected]. Applications will be accepted until the position is filled.

The LOFT is an Equal Opportunity Employer. 

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Director, Marketing & Creative Communications at The LOFT

Position: Director, Marketing & Creative Communications
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Reports to: Chief Executive Officer
NON-PROFIT LGBTQ+ CENTER
40 hours per week
Compensation: $65,000
White Plains, NY
.
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Agency Description:
Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual,
transgender, queer, and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates a wide range of
educational, health, social service, and recreational programs and advocates for improved services for the LGBTQ+ community. Our mission is to
further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.
Position Overview:
The LOFT LGBTQ+ Community Center, is actively seeking a visionary and strategic Director of Marketing and Creative Communications to lead our
Creative Communications Department. Working in tandem with a dedicated Social Media & Creative Communications Associate, this dynamic duo
will be instrumental in amplifying our mission and enhancing the visibility of our organization. The ideal candidate will be a visionary creative
thinker with a robust background in strategic planning, brand management, and the application of cutting-edge marketing techniques with a high
level of understanding of the LGBTQ+ Community. Together, they will drive the evolution of our brand narrative and engagement strategies across
various platforms. If you are passionate about fostering inclusivity and diversity and possess a flair for innovative marketing, we invite you to join us
on this exciting journey of impact and transformation.
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Principal Functions:
• Strategic Planning: Develop and implement comprehensive marketing and communication strategies aligned with The LOFT's mission and
goals.
• Brand Management: Oversee the development and maintenance of The LOFT's brand identity, ensuring consistency across all
communication channels.
• Campaign Development: Design and execute campaigns as identified and designated by the CEO, ensuring alignment with organizational
objectives.
• Online Presence: Develop and maintain The LOFT's visibility through engaging written materials and online content, including social
media platforms, website content, and other digital channels.
• Collateral Management: Manage the development, distribution, and maintenance of print and electronic collateral, including weekly
newsletters, brochures, OUT Spoken magazine, email blasts, and other promotional materials.
• Media Relations: Cultivate and maintain relationships with media outlets to ensure positive coverage of The LOFT's activities and
initiatives.
• Business Development: Manage our current business development partnerships and identify and pursue opportunities for new
partnerships, collaborations, and sponsorships to support the organization's growth and sustainability.
Key Responsibilities:
• Develop and execute creative marketing campaigns to promote The LOFT's programs, events, and advocacy efforts.
• Create and manage compelling content for various communication channels, including press releases, articles, and social media posts.
• Oversee the production and distribution of print and electronic collateral, ensuring consistent messaging and brand representation.
• Collaborate with the CEO and other departments to align marketing strategies with organizational goals.
• Monitor and analyze the effectiveness of marketing and communication efforts, adjusting strategies as needed to achieve optimal results.
• Stay abreast of industry trends, emerging technologies, and marketing innovations to ensure The LOFT remains at the forefront of
communication strategies.
Qualifications:
• Proven experience in strategic planning, brand management, and creative marketing.
• Strong written and verbal communication skills.
• Proficiency in digital marketing, social media platforms, and content creation.
• Excellent project management and organizational skills.
• Ability to work collaboratively in a dynamic, mission-driven environment.
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The LOFT is committed to creating an anti-racist and LGBTQ+ culturally competent environment. We encourage applications from individuals who
share our commitment to diversity and inclusion. To be considered, please submit your resume, cover letter, and portfolio showcasing your relevant
work to [email protected]. Applications will be accepted until the position is filled.

The LOFT is an Equal Opportunity Employer. 

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Sun River Health with locations in the Hudson Valley area and NYC

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Retention Adherence Specialist - ALLY Care Center

Westchester Medical Center Advanced Physician Services, P.C. 
Human Resources 
Job Description


To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]


Title: Retention Adherence Specialist 

Job Code: A1056

Reports To: Practice Supervisor 

Department: Outpatient – Ally Care Center 


JOB SUMMARY:

Primary Responsibilites

  • Identifies clients appropriate for the Retention and Adherence Program (RAP) based on eligibility criteria, including but not limited to the following: 
    • BIPOC, LQBTQIAA+, or other communities experiencing disparate HIV outcomes o Newly diagnosed with HIV 
    • Out-of-care or not regularly engaged in care 
    • Not virally suppressed (determined by most recent viral load test within 6 months prior  to enrollment) 
    • Not enrolled in another case management program at the agency. 
  • Enrolls eligible clients in RAP program, creates a care plan individualized to the client’s needs,  and updates this care plan every 6 months. Similarly, performs an initial assessment of client  and re-assesses client every 6 months.  
  • Assists patients by acting as an advocate and navigator, promoting clean communication among  care team and treating clinicians. 
  • Assists patients with understanding their medical diagnoses, treatment options and achieving  best outcomes. 
  • Serves to directly communicate emergent information to clinicians and discuss/address needed  lifestyle modifications 
  • Assesses, identifies and addresses social determinants of health for people living with HIV Assists with scheduling and obtaining authorizations for diagnostic testing, services, medications  and transportation. 
  • Coordinate continuity of patient care when acuity level changes including the process of hospital  admission and discharge, ER visits, home referral services and therapy. 
  • Participates as active team member for data collection, health outcomes reporting, clinical  audits, and programmatic evaluation related to the RAP program. 
  • Manages high risk patient care, including management of patient with multiple co-morbidities  or high risk readmission to a hospital setting.
  • Evaluates clinical care, utilization of resources, and development of new clinical tools, forms and procedures. 
  • Participates in identifying, managing and evaluating a Quality Improvement project on an annual basis 

Qualifications

Experience: 

  • Experience with electronic medical records. 
  • 2-5 years’ experience in a medical office or clinical setting 
  • Medical, Medical Record, Patient Advisory, Social Worker or science background preferred. Experience in medical case management preferred.  

Education: 

  • Bachelor’s Degree or higher

License, Certification and Registration: N/A 


Other Requirements

  • Team player that can follow a system and protocol to achieve a common goal. Highly organized and well-developed oral and written communication skills Demonstrates sound judgment, decision-making and problem solving skills 
  • Able to maintain confidentiality in accordance with practice, State and Federal regulations Ability to communicate/outreach to other community health care organizations and personnel.

westchestermedicalcenter.org/ally-care-center


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Clinic Coordinator - ALLY Care Center

Westchester Medical Center Advanced Physician Services, P.C.
Human Resources
Job Description


Title: Clinic Coordinator

Reports To: Practice Supervisor, Ally Care Center

Department: Ally Care Center


To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]


Job Summary

Clinic Coordinator is responsible for greeting patients and working with them in person, on the  phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.


Responsibilities

  • Greets arriving patients, verifies appointment information, and notifies nursing staff in  accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, and clinical) in the  EMR system.
  • Scans completed forms, identification, and insurance cards into patient documents folder. Schedules future appointments based on procedure type, time requirements, and provider  schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route  appropriately. Utilize triage system for all patient care related calls, in accordance with triage  procedures.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre certifications as necessary. 
  • Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care. Provide helpful assistance in anticipating and responding to the needs of all patients and family  members. Remain calm under pressure and effectively deal with difficult people. 
  • Provides translation for non-English speaking patients, their families, and staff if bilingual.  Create correspondence to patients who failed to keep appointments in accordance with policy  and provider request. 
  • Accept and directs deliveries of medical/office supplies and mail. 
  • Perform general office duties, such as document preparation, scanning, mailing, and filing. Maintains a professional appearance and a clean, safe environment. 
  • Respects patients by recognizing their rights; maintaining confidentiality. 
  • Utilizes technology, including specialized software as applicable, to maximize productivity. Develops and maintains electronic files as necessary. 
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as  necessary; collaborates with all levels of internal leadership, management, and staff as well as  outside clients, vendors, and other external parties. 
  • Other duties as assigned.

Qualifications/Requirements

Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited  institution preferred. 

Licenses / Certifications: Maintains Annual HIV Confidentiality Certificate 

Other: Bilingual (English/Spanish) candidates preferred, but not required.  

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).


westchestermedicalcenter.org/ally-care-center


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