Program Manager, Trans Support of the Hudson Valley (TSHV) (Full Time)
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NON-PROFIT LGBTQ+ CENTER
40 hours per week
Compensation: $55,000 per year
White Plains, NY (Coverage area is 7 County Hudson Valley Region)
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AGENCY DESCRIPTION
Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual,
transgender, queer and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates a wide range of
educational, health, social service, and recreational programs, and advocates for improved services for the LGBTQ+ community. Our mission is to
further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.
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Principal Functions
The LOFT’s Trans Support of the Hudson Valley (TSHV) Program is seeking a dedicated Program Manager for Trans Support to lead initiatives aimed
at empowering transgender, gender non-conforming, and non-binary individuals (TGNCNB), with a particular focus on communities of color across
Putnam, Rockland, Orange, Ulster, Dutchess, Westchester, and Sullivan counties. The overarching goals of the program are:
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Key Responsibilities:
The Program Manager will oversee the execution of these goals and will manage a team, including a Case Manager and Outreach coordinator. The
primary responsibilities include:
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Prevention and Health Promotion:
• Prevent new HIV/STD/HCV infections and increase screening services.
• Identify infected individuals and ensure access to early, high-quality medical care.
• Increase access to comprehensive sexual health information.
Support Services:
• Facilitate access to prevention services, including PrEP/PEP linkage.
• Facilitate access to essential supportive services.
• Increase social support, reduce social isolation, and boost self-esteem for TGNCNB individuals.
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Case Management:
• Manage a caseload of 20-25 individuals.
• Conduct multidisciplinary case conferences and coordinate services.
• Address and eliminate barriers to client access to healthcare components.
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Advocacy and Partnership Development:
• Negotiate and advocate for clients to support self-sufficiency.
• Develop partnerships with regional service providers.
• Represent The LOFT at county and regional HIV/STD/HCV networks.
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Health Education and Outreach:
• Manage the Transmission Grant process, Transforum, and all other related program events and services.
• Identify and facilitate needed health education services.
• Work with the program’s Peer Navigator to engage clients in TSHV workshops/activities.
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Required Qualifications:
• B.A. or B.S. with 2+ years of experience in social services, particularly in HIV/AIDS, LGBTQ+, behavioral health, substance use disorder,
and/or chronic illnesses.
• Experience with trauma-informed practices, motivational interviewing, and evidence-based practices.
• Familiarity with regional HIV primary care, prevention, LGBTQ+ services, PrEP, PEP, mental health, substance use disorder, and related
services.
• Cultural competency in LGBTQ+ communities and intersections of identity.
• Understanding of community-level work and collaboration with other organizations.
• Ability to work independently and collaboratively in a team environment.
• Sound judgment, initiative, discretion, diplomacy, and confidentiality.
• Effective communication, computer, and documentation skills.
• Proficient in Word, Excel, Google Workspace, and electronic record-keeping.
• Willingness to work some evenings and occasional weekends.
• Must have a valid driver’s license and reliable transportation.
• Bilingual skills are a significant advantage (+++).
This Program Manager role offers a unique opportunity to lead transformative initiatives in transgender support, emphasizing strategic outreach to
diverse communities. The successful candidate will play a pivotal role in promoting inclusive and equitable program design to empower TGNCNB
individuals in the Hudson Valley.
HOW TO APPLY: Send resume and cover letter to: [email protected]

The LOFT is an Equal Opportunity Employer.

Westchester Medical Center Advanced Physician Services, P.C. 
Human Resources 
Job Description

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Title: Retention Adherence Specialist 

Job Code: A1056

Reports To: Practice Supervisor 

Department: Outpatient – Ally Care Center 

JOB SUMMARY:

Primary Responsibilites

• Identifies clients appropriate for the Retention and Adherence Program (RAP) based on eligibility criteria, including but not limited to the following: 
  • BIPOC, LQBTQIAA+, or other communities experiencing disparate HIV outcomes o Newly diagnosed with HIV 
  • Out-of-care or not regularly engaged in care 
  • Not virally suppressed (determined by most recent viral load test within 6 months prior  to enrollment) 
  • Not enrolled in another case management program at the agency. 
• Enrolls eligible clients in RAP program, creates a care plan individualized to the client’s needs,  and updates this care plan every 6 months. Similarly, performs an initial assessment of client  and re-assesses client every 6 months.  
• Assists patients by acting as an advocate and navigator, promoting clean communication among  care team and treating clinicians. 
• Assists patients with understanding their medical diagnoses, treatment options and achieving  best outcomes. 
• Serves to directly communicate emergent information to clinicians and discuss/address needed  lifestyle modifications 
• Assesses, identifies and addresses social determinants of health for people living with HIV ∙ Assists with scheduling and obtaining authorizations for diagnostic testing, services, medications  and transportation. 
• Coordinate continuity of patient care when acuity level changes including the process of hospital  admission and discharge, ER visits, home referral services and therapy. 
• Participates as active team member for data collection, health outcomes reporting, clinical  audits, and programmatic evaluation related to the RAP program. 
• Manages high risk patient care, including management of patient with multiple co-morbidities  or high risk readmission to a hospital setting.
• Evaluates clinical care, utilization of resources, and development of new clinical tools, forms and procedures. 
• Participates in identifying, managing and evaluating a Quality Improvement project on an annual basis 

Qualifications

Experience: 

• Experience with electronic medical records. 
• 2-5 years’ experience in a medical office or clinical setting 
• Medical, Medical Record, Patient Advisory, Social Worker or science background preferred. ∙ Experience in medical case management preferred.  

Education: 

• Bachelor’s Degree or higher

License, Certification and Registration: N/A 

Other Requirements

• Team player that can follow a system and protocol to achieve a common goal. ∙ Highly organized and well-developed oral and written communication skills ∙ Demonstrates sound judgment, decision-making and problem solving skills 
• Able to maintain confidentiality in accordance with practice, State and Federal regulations ∙ Ability to communicate/outreach to other community health care organizations and personnel.

westchestermedicalcenter.org/ally-care-center

Westchester Medical Center Advanced Physician Services, P.C.
Human Resources
Job Description

Title: Clinic Coordinator

Reports To: Practice Supervisor, Ally Care Center

Department: Ally Care Center

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Job Summary

Clinic Coordinator is responsible for greeting patients and working with them in person, on the  phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in  accordance with policies and procedure.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, and clinical) in the  EMR system.
• Scans completed forms, identification, and insurance cards into patient documents folder. ∙ Schedules future appointments based on procedure type, time requirements, and provider  schedules.
• Answer incoming phone calls and make outbound phone calls, gathering information to route  appropriately. Utilize triage system for all patient care related calls, in accordance with triage  procedures.
• Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre certifications as necessary. 
• Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care. ∙ Provide helpful assistance in anticipating and responding to the needs of all patients and family  members. Remain calm under pressure and effectively deal with difficult people. 
• Provides translation for non-English speaking patients, their families, and staff if bilingual.  ∙ Create correspondence to patients who failed to keep appointments in accordance with policy  and provider request. 
• Accept and directs deliveries of medical/office supplies and mail. 
• Perform general office duties, such as document preparation, scanning, mailing, and filing. ∙ Maintains a professional appearance and a clean, safe environment. 
• Respects patients by recognizing their rights; maintaining confidentiality. 
• Utilizes technology, including specialized software as applicable, to maximize productivity. ∙ Develops and maintains electronic files as necessary. 
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as  necessary; collaborates with all levels of internal leadership, management, and staff as well as  outside clients, vendors, and other external parties. 
• Other duties as assigned.

Qualifications/Requirements

Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited  institution preferred. 

Licenses / Certifications: Maintains Annual HIV Confidentiality Certificate 

Other: Bilingual (English/Spanish) candidates preferred, but not required.  

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

westchestermedicalcenter.org/ally-care-center