Program Manager, Trans Support of the Hudson Valley (TSHV) (Full Time)
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NON-PROFIT LGBTQ+ CENTER
40 hours per week
Compensation: $55,000 per year
White Plains, NY (Coverage area is 7 County Hudson Valley Region)
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AGENCY DESCRIPTION
Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual,
transgender, queer and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates a wide range of
educational, health, social service, and recreational programs, and advocates for improved services for the LGBTQ+ community. Our mission is to
further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.
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Principal Functions
The LOFT’s Trans Support of the Hudson Valley (TSHV) Program is seeking a dedicated Program Manager for Trans Support to lead initiatives aimed
at empowering transgender, gender non-conforming, and non-binary individuals (TGNCNB), with a particular focus on communities of color across
Putnam, Rockland, Orange, Ulster, Dutchess, Westchester, and Sullivan counties. The overarching goals of the program are:
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Key Responsibilities:
The Program Manager will oversee the execution of these goals and will manage a team, including a Case Manager and Outreach coordinator. The
primary responsibilities include:
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Prevention and Health Promotion:
• Prevent new HIV/STD/HCV infections and increase screening services.
• Identify infected individuals and ensure access to early, high-quality medical care.
• Increase access to comprehensive sexual health information.
Support Services:
• Facilitate access to prevention services, including PrEP/PEP linkage.
• Facilitate access to essential supportive services.
• Increase social support, reduce social isolation, and boost self-esteem for TGNCNB individuals.
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Case Management:
• Manage a caseload of 20-25 individuals.
• Conduct multidisciplinary case conferences and coordinate services.
• Address and eliminate barriers to client access to healthcare components.
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Advocacy and Partnership Development:
• Negotiate and advocate for clients to support self-sufficiency.
• Develop partnerships with regional service providers.
• Represent The LOFT at county and regional HIV/STD/HCV networks.
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Health Education and Outreach:
• Manage the Transmission Grant process, Transforum, and all other related program events and services.
• Identify and facilitate needed health education services.
• Work with the program’s Peer Navigator to engage clients in TSHV workshops/activities.
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Required Qualifications:
• B.A. or B.S. with 2+ years of experience in social services, particularly in HIV/AIDS, LGBTQ+, behavioral health, substance use disorder,
and/or chronic illnesses.
• Experience with trauma-informed practices, motivational interviewing, and evidence-based practices.
• Familiarity with regional HIV primary care, prevention, LGBTQ+ services, PrEP, PEP, mental health, substance use disorder, and related
services.
• Cultural competency in LGBTQ+ communities and intersections of identity.
• Understanding of community-level work and collaboration with other organizations.
• Ability to work independently and collaboratively in a team environment.
• Sound judgment, initiative, discretion, diplomacy, and confidentiality.
• Effective communication, computer, and documentation skills.
• Proficient in Word, Excel, Google Workspace, and electronic record-keeping.
• Willingness to work some evenings and occasional weekends.
• Must have a valid driver’s license and reliable transportation.
• Bilingual skills are a significant advantage (+++).
This Program Manager role offers a unique opportunity to lead transformative initiatives in transgender support, emphasizing strategic outreach to
diverse communities. The successful candidate will play a pivotal role in promoting inclusive and equitable program design to empower TGNCNB
individuals in the Hudson Valley.
HOW TO APPLY: Send resume and cover letter to: [email protected]

The LOFT is an Equal Opportunity Employer.

Westchester Medical Center Advanced Physician Services, P.C.
Human Resources
Job Description

Title: Clinic Coordinator

Reports To: Practice Supervisor, Ally Care Center

Department: Ally Care Center

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Job Summary

Clinic Coordinator is responsible for greeting patients and working with them in person, on the  phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in  accordance with policies and procedure.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, and clinical) in the  EMR system.
• Scans completed forms, identification, and insurance cards into patient documents folder. ∙ Schedules future appointments based on procedure type, time requirements, and provider  schedules.
• Answer incoming phone calls and make outbound phone calls, gathering information to route  appropriately. Utilize triage system for all patient care related calls, in accordance with triage  procedures.
• Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre certifications as necessary. 
• Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care. ∙ Provide helpful assistance in anticipating and responding to the needs of all patients and family  members. Remain calm under pressure and effectively deal with difficult people. 
• Provides translation for non-English speaking patients, their families, and staff if bilingual.  ∙ Create correspondence to patients who failed to keep appointments in accordance with policy  and provider request. 
• Accept and directs deliveries of medical/office supplies and mail. 
• Perform general office duties, such as document preparation, scanning, mailing, and filing. ∙ Maintains a professional appearance and a clean, safe environment. 
• Respects patients by recognizing their rights; maintaining confidentiality. 
• Utilizes technology, including specialized software as applicable, to maximize productivity. ∙ Develops and maintains electronic files as necessary. 
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as  necessary; collaborates with all levels of internal leadership, management, and staff as well as  outside clients, vendors, and other external parties. 
• Other duties as assigned.

Qualifications/Requirements

Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited  institution preferred. 

Licenses / Certifications: Maintains Annual HIV Confidentiality Certificate 

Other: Bilingual (English/Spanish) candidates preferred, but not required.  

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

westchestermedicalcenter.org/ally-care-center

Westchester Medical Center Advanced Physician Services, P.C. 
Human Resources 
Job Description

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Title: Retention Adherence Specialist 

Job Code: A1056

Reports To: Practice Supervisor 

Department: Outpatient – Ally Care Center 

JOB SUMMARY:

Primary Responsibilites

• Identifies clients appropriate for the Retention and Adherence Program (RAP) based on eligibility criteria, including but not limited to the following: 
  • BIPOC, LQBTQIAA+, or other communities experiencing disparate HIV outcomes o Newly diagnosed with HIV 
  • Out-of-care or not regularly engaged in care 
  • Not virally suppressed (determined by most recent viral load test within 6 months prior  to enrollment) 
  • Not enrolled in another case management program at the agency. 
• Enrolls eligible clients in RAP program, creates a care plan individualized to the client’s needs,  and updates this care plan every 6 months. Similarly, performs an initial assessment of client  and re-assesses client every 6 months.  
• Assists patients by acting as an advocate and navigator, promoting clean communication among  care team and treating clinicians. 
• Assists patients with understanding their medical diagnoses, treatment options and achieving  best outcomes. 
• Serves to directly communicate emergent information to clinicians and discuss/address needed  lifestyle modifications 
• Assesses, identifies and addresses social determinants of health for people living with HIV ∙ Assists with scheduling and obtaining authorizations for diagnostic testing, services, medications  and transportation. 
• Coordinate continuity of patient care when acuity level changes including the process of hospital  admission and discharge, ER visits, home referral services and therapy. 
• Participates as active team member for data collection, health outcomes reporting, clinical  audits, and programmatic evaluation related to the RAP program. 
• Manages high risk patient care, including management of patient with multiple co-morbidities  or high risk readmission to a hospital setting.
• Evaluates clinical care, utilization of resources, and development of new clinical tools, forms and procedures. 
• Participates in identifying, managing and evaluating a Quality Improvement project on an annual basis 

Qualifications

Experience: 

• Experience with electronic medical records. 
• 2-5 years’ experience in a medical office or clinical setting 
• Medical, Medical Record, Patient Advisory, Social Worker or science background preferred. ∙ Experience in medical case management preferred.  

Education: 

• Bachelor’s Degree or higher

License, Certification and Registration: N/A 

Other Requirements

• Team player that can follow a system and protocol to achieve a common goal. ∙ Highly organized and well-developed oral and written communication skills ∙ Demonstrates sound judgment, decision-making and problem solving skills 
• Able to maintain confidentiality in accordance with practice, State and Federal regulations ∙ Ability to communicate/outreach to other community health care organizations and personnel.

westchestermedicalcenter.org/ally-care-center

Job Summary

The Peer Coordinator will be responsible for providing client centered support and  education to clients aging with HIV. Through a collaborative effort with the client’s care  team, the Peer will coordinate and advocate for services that will promote positive  health outcomes. Peers have a deep understanding of what the patient is experiencing;  Patients have an opportunity to discuss personal issues with Peers in a safe  environment and with someone who can relate to their situation.

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Responsibilities

• Identifies and addresses barriers to care, anticipate and pre-empt potential  problems, promote patient self-efficacy through teaching and coaching; and  provide emotional support – HIV positive with success in managing their HIV  care and treatment as well as navigating health care systems 
• Responsible for the orientation of new patients to grant support services and to  clinic services. In addition, introduce new patients to clinic staff 
• Navigation of patients to medical visits or other health and human services  appointments. 
• The Coordinator is expected to outreach all new referrals within 5 work days,  make reminder calls and follow-up for missed appointments. 
• Provide educational and organizational materials 
• Support education and adherence assistance through individual or group  activities. 
• Peer Coordinator will meet patients in their home and escort them to  appointments as needed. 
• Conducts outreach to clients who are eligible for People Aging with HIV grant  funded programs who have become lost to contact and make follow up phone  calls to patients who miss appointments, if they are receptive to the calls. 
• Ensure that program goals of client outcomes are documented in AIRS so that  annual service units can be met and demonstrate ability to set priorities and  manage time in an efficient manner. 
• Responsible for documenting all interventions conducted with the client or on  their behalf in AIRS in a manner that is accurate and error free. Track all  interventions on the program specific client contact logs. Documentation is to be  completed immediately following the intervention and program specific monthly  monitoring data is to be submitted no later then the 5th of the following month. 
• Will attend the AIDS Institute’s Peer Certification program to completion ∙ Ensure that client’s confidential health care and personal information is protected  at all times. Responsible for ensuring that appropriate consent forms are signed  and updated as required. Ensure that exchanges of information are only  disclosed to those individuals for which client consent has been obtained.  Responsible for the safeguarding of electronic devices and passwords.
• Work as a team player in all areas to enhance the program as a whole. Hear staff  and client concerns in an open and solution-oriented manner and refer all case  management/client needs to the Administrator ACC. 
• Responsible for actively participating in the Department’s Quality Improvement  and Quality Assurance efforts, including but not limited to participation in the  Department’s Quality Improvement Committee. 8. Other job duties as requested  by supervisor. 

Qualifications/Requirements: 

Experience

• Living with HIV with proficiency in managing care and medication adherence.
• Experience with sexual health education, harm reduction strategies preferred.
• Comfortable with communicating with patients and within comunity.

Education

• High School diploma or GED 
• Completion of NYS-Department of Health’s Peer Education Training or  willingness to complete 

Licenses / Certifications

• NYS HIV Confidentiality Certificate. Candidates will have protected time to complete the  NYS DOH AI Peer Certification Training requirements and be supported in applying to  become a Certified Peer Worker (CPW) 

Other

• Participate in regular continuing education surrounding HIV, HIV and aging • Maintain  annual NYS HIV Confidentiality Certificate 

westchestermedicalcenter.org/ally-care-center