Westchester Medical Center Advanced Physician Services, P.C.
Human Resources
Job Description

Title: Clinic Coordinator

Reports To: Practice Supervisor, Ally Care Center

Department: Ally Care Center

To apply

Email Alexis Sanchez, Practice Manager for ALLY Care Center
[email protected]

Job Summary

Clinic Coordinator is responsible for greeting patients and working with them in person, on the  phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.

Responsibilities

  • Greets arriving patients, verifies appointment information, and notifies nursing staff in  accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, and clinical) in the  EMR system.
  • Scans completed forms, identification, and insurance cards into patient documents folder. ∙ Schedules future appointments based on procedure type, time requirements, and provider  schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route  appropriately. Utilize triage system for all patient care related calls, in accordance with triage  procedures.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre certifications as necessary. 
  • Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care. ∙ Provide helpful assistance in anticipating and responding to the needs of all patients and family  members. Remain calm under pressure and effectively deal with difficult people. 
  • Provides translation for non-English speaking patients, their families, and staff if bilingual.  ∙ Create correspondence to patients who failed to keep appointments in accordance with policy  and provider request. 
  • Accept and directs deliveries of medical/office supplies and mail. 
  • Perform general office duties, such as document preparation, scanning, mailing, and filing. ∙ Maintains a professional appearance and a clean, safe environment. 
  • Respects patients by recognizing their rights; maintaining confidentiality. 
  • Utilizes technology, including specialized software as applicable, to maximize productivity. ∙ Develops and maintains electronic files as necessary. 
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as  necessary; collaborates with all levels of internal leadership, management, and staff as well as  outside clients, vendors, and other external parties. 
  • Other duties as assigned.

Qualifications/Requirements

Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited  institution preferred. 

Licenses / Certifications: Maintains Annual HIV Confidentiality Certificate 

Other: Bilingual (English/Spanish) candidates preferred, but not required.  

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

westchestermedicalcenter.org/ally-care-center